Five top tips to keep your employees engaged and motivated

With the estimated cost of losing a key employee standing at £30,000*, can you afford not to keep your employees engaged? It’s no secret that engaged and motivated employees are productive employees. And with UK productivity falling behind other western countries, it’s time to give employee engagement more of the spotlight.

With this in mind here, are five top tips to get you started…

1.    Have a tailored benefits package to suit your workforce. Everywhere we go, we expect choice, convenience and a personalised experience, and employee benefits are no different. Get to know the people that work for you and find out what they like, that way you’ll design the best package for them.

2.    Acknowledge employees who ‘go the extra mile’. Employees want to be recognised for their hard work, and often it’s something as simple as a ‘thank you’. Make sure you have a variety of rewards too - big or small they can make a big difference to morale.

3.    Communicate with your employees effectively. Having good two-way channels of communication at company, team and individual level is crucial. Helping your employees understand their role in company performance and how they can contribute will create a sense of inclusivity.

4.   Set clear objectives.  The objectives of your employees should align with those of the business. That way, there’s a greater connection between an individual’s actions and company performance.  

5. Be flexible.  We all strive for that perfect work-life balance. Allow your employees a degree of flexibility around their role. For example working from home, or changing their hours to fit around family commitments, study, or phased retirement will make them feel more valued.

You don’t necessarily have to use these five tips and you may feel there are other options better suited to your company, but having key areas to focus on can help you develop a happy workforce.   

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An engaged workforce is the gift that keeps on giving - it can improve morale, boost productivity and create a better working environment. Your employees will feel valued and motivated, and genuinely know that they contribute to the overall success of the company they work for.

*According to Recruiting Times, it costs the average company over £30,000 to replace a key member of staff - you can lose £5,000 during the recruitment process, and once you’ve found them, you’ll need roughly £25,000 to get them up to speed.

The power of internal communications and its impact on employee engagement

Thanks to technology, smartphones and social media, the world of internal communications has come a long way in a very short space of time and a generic approach to communicating with your employees, simply won’t do. The aim of any internal communication is to leave the person informed, educated, motivated and above all engaged.

Figures show that companies with engaged employees outperform those without by a staggering 202% (Source: Dale Carnegie). So it begs the question, is it time to rethink your internal communications strategy?

Why is it so important to engage with your employees?

An engaged workforce is the gift that keeps on giving - it can improve morale, boost productivity and create a better working environment. Your employees will feel valued and motivated, and genuinely know that they contribute to the overall success of the company they work for.

Effective internal communications is a great way for employees, old and new, to understand the company, its values and the business objectives. And they play a key part in delivering your employee engagement strategy.

So how do you deliver the gold-standard of internal comms? Get to know your employees, learn what makes them tick, and listen to what they have to say!

Surveys are a great way of doing this – you can gather a wide range of information from a large percentage of your employee base. Other ways can include focus groups, an employee forum with a select few individuals who represent the views of all employees, Q&A sessions between management and employees, and an internal social media platform that encourages employees to engage with one another on a variety of topics.   

The key to great internal communications

Tailor your messaging so that it’s relevant. But don’t feel the need to bombard your staff with emails. Keep the content short and sweet – with a mixture of useful, ‘need-to-know’ pieces, and more light-hearted ‘nice-to-know’ things like employees who have received awards for going the extra mile at work or doing charitable work in their community.

Here are a few simple things to remember when drafting your communications:

> Tone of voice - keep it friendly, simple and jargon-free

> Be open and objective

> Be recognisable – use the same logo, design and templates for similar communications

> Consistency – create a plan of when you’re going to send communications out. For example every Friday you send out an internal newsletter

> Use accessible channels – email, internal intranet pages and social platforms can prove to be very popular, and can make your life far easier.

> Other channels – Team meetings, Town Halls, video updates and focus groups are also great ways to communicate with your employees.

> Don’t hide the management team away

Another thing to remember is that some companies will have a large amount of field-based employees, so digital communications will be less effective and traditional forms of collateral might work a bit better.

“The success of any internal communication lies in keeping your audience involved in its evolution. Their interaction and interest will mean the difference between a communication that goes nowhere and is read by no one, and one that engages the entire workforce.” (HR Zone)

3 steps for effective employee recognition

Reward and recognition is fast becoming embedded in many companies’ cultures, so if you don’t offer reward and recognition, you really should! It’s no longer just a nice thing to do for your employees, it’s a communication tool that rewards positive behaviours and, if used properly, maximises engagement and motivation in the workplace.

In a highly competitive job market, where talented employees are beginning to ask the question, “What’s in it for me?”, prioritising reward and recognition  can really help you stand out from the crowd.

So, if you think your company would benefit from a Reward and Recognition programme, or if you already run one we’re here to help.

Make reward and recognition a part of your company culture

It seems logical that most employers would want to recognise their employees for doing a good job but, for many, a Reward and Recognition programme doesn’t form part of their employee engagement strategy and is simply seen as a nice to have – which is an opportunity missed.

It’s not a one-size fits all approach. Any Reward and Recognition programme should have a clear objective, closely aligned with the core values of the business. It doesn’t have to be expensive either, not all rewards are financial or tangible – simply taking the time to say ‘thank you’ can be just as effective. You can take this to the next level with staff engagement events – when it comes to thanking your staff, the sky’s the limit!

You may be reading this and thinking ‘this is all very well and good, but I just haven’t got time to devise and implement a Reward and Recognition programme’. It needn’t be a huge, time consuming undertaking. Just set aside a small amount of time each week, and just achieve as much as you can in that time. You’ll be surprised how much you can get done. Alternatively, just give your employee benefits provider a call – they should be able to pick up any jobs you don’t have the time to do – no matter how small.

3 steps for effective employee recognition

Like any employer tool, implementing an effective Reward and Recognition programme takes work and there will be challenges along the way – mainly to the ‘bottom line’ and trying to keep everyone happy when choosing the right rewards.

If money is a concern, you could start by simply offering ‘recognition’, and once it’s embedded in your company culture, you could look to enhance with rewards – with or without a monetary value.

With that in mind, here are three simple steps to make sure your programme is a success:

1.     Create a culture of recognition – Simply put, this means Reward and Recognition is embedded in everything you do, from staff training and brand values, to company culture. A clearly-communicated, easy-to-understand means of recognising your employees will really pay off: you get the actions and behaviours you want to see the most, and your employees see themselves as effective contributors to the success of the business.

2.     Stick to it – It’s all very well saying you want to create a culture of reward and recognition but it needs commitment and consistency from everyone to make it work. Build this into your manager training, and get into the habit of celebrating success so that employees can really see the benefit of the programme.

*This is especially important, as it’s vital to have a uniform approach across the business – not different interpretations of what warrants recognition and/or a reward

3.     Choose the right rewards – Often employers can be put off by the thought of having to part with money in the form of financial rewards but this doesn’t have to be the case. An extra day’s holiday, a sought-after car parking space or an on-site event could all be given as recognition to a team member for minimum outlay. Things like e-cards - or even a simple ‘thank you’ - can also go a long way to making an employee feel valued. It’s important to remember that the timings of these rewards is also crucial. Recognition should be given as quickly as possible, so as not to seem like an after-thought.

If you use these steps as the foundation for effective employee recognition, you’ll hit the ground running. Find the approach that works best for your employees and make this the year of reward and recognition.

If you’re still unsure how to get started, ask your employee benefit provider to help. They’re experts in Reward and Recognition, and will be able to offer plenty of helpful advice. If you’re a Computershare client, feel free to get in touch at salary-extras@computershare.co.uk

Four steps to keeping older employees happy and motivated – both now and in the future

With an ageing population in the workplace, promoting policies and behaviours that support health and engagement can lead to a happier, more productive workforce.

Back in 2015, futurologist Rohit Talwar predicted that people born in the early 2000s would live to be 120, and likely work until they were 100.

Whether or not Mr Talwar’s prediction proves correct, it’s no secret that Britain’s workforce is getting older. According to the Office for National Statistics, UK population growth will be weighted towards the older population. By 2030, the number of people in England above the age of 65 will increase by 50% compared to 2014. And, according to the Department for Work and Pensions, in 2014, more people aged over 50 were in work than ever before. The gradually rising pension age over the next decade will also play a part.

So what can be done to ensure older workers remain motivated and content in their roles?

Flexible working

The myth that millennials and young parents are the only demographics who want to work flexibly was debunked long ago. People aged 50 and over are fast becoming one of the biggest groups in need of a flexible approach to work. And, as the forced retirement age no longer exists, many people are choosing to continue working, though possibly more flexibly.

Why? The first answer is probably the most obvious. As people get older, they’ll likely need to reduce the number of hours they work. While this is especially true of manual workers, their office-based counterparts will benefit from being able to work from home more.

Meanwhile, something a lot of people fail to consider is that older people provide a great deal of care for relatives. Carers UK estimates that, by 2037, there will be 9 million people providing unpaid care in England and Wales, and that this is “likely to be more common among older workers”.

A study by the Trades Unions Council shows that women over 50 have extensive caring responsibilities, with more than 50% caring for at least one of their parents, 39% for their children, 21% for their grandchildren, 13% for other elderly relatives and 9% for a disabled relative. Taking this into consideration, offering employees help when navigating the care system will pay huge dividends, not only for your employee and your company, but in a wider social sense, too.

Financial education

In our experience administering employee benefits packages, we’ve found that older employees are more interested in financial education than any other group.

The process of providing guidance on pensions and savings feeds through to other aspects of financial education, which most employers don't have the resources and skills to provide. But research shows individuals want to use a third party, such as the government's Money Advice Service which offers free and impartial money advice, tools and calculators, online and over the phone.

While pension planning should be done carefully, and throughout an employee’s working life, as they approach the point when they draw their pension, it’s important that employees are given as much guidance, education and support as possible around their options.

Ageing workforce strategy

It’s also important to remember not to overlook older employees when recruiting. Whether internal or external, there are a lot of highly skilled and well experienced employees out there. Remember, if you lose older employees, they take a wealth of experience with them, which can have a negative impact on your business.

For these reasons, it may be wise to devise an Ageing Workforce Strategy. Just be sure to think of older people when you have a recruitment drive, offer your older employees retraining opportunities and train your managers to avoid bias towards younger older employees. Of course, if you’d like to do more to help your older employees to thrive, so much the better!

Wellness initiatives

A comprehensive set of health and wellbeing initiatives is the cornerstone of any good employee benefits package. Much like pension planning, health programs are important to your employees for the duration of their working lives, whether they know it or not.

As well as offering things like subsidised gym memberships, bike schemes, and a good work life balance, it may be worth targeting certain initiatives specifically for the benefit of your older employees. Health assessments and screenings, health cash plans, gym classes specifically for the older generation, and on-site education about ailments typically suffered by older people will help keep your workforce happy and healthy. This will also reduce absenteeism and presenteeism, which is no bad thing.

If you use the Salary Extras platform, or you’re interested in employee benefits, get in touch today to see how we can help you.

30,000 reasons employee engagement is more important than ever

Regardless of their contracted hours employees should find their time at work rewarding, challenging and engaging most of the time – if it’s not don’t be surprised if your staff turnover shoots up!

The cost of replacing a key member of staff can be astronomical in comparison to the cost of some small tweaks you can make to your company ethos to ensure you retain them.

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According to Recruiting Times, it costs the average company over £30,000 to replace a key member of staff - you can lose £5,000 during the recruitment process, and once you’ve found them, you’ll need roughly £25,000 to get them up to speed.[1]

 

So what does employee engagement mean, and why should I care about it?

An engaged employee is someone who is passionate about their work and believes in the company they work for. In short, this means they are enthused about doing their best for the company, but will also embody the brand’s core values, as well as extolling the virtues of the company to anyone who’ll listen. This is not only good for productivity, but also for your bottom line.

Employee engagement is a by-product of job satisfaction, so if your staff turnover is high, this is definitely an area you should look at closely. Ask yourself:

> How many staff have you lost in the last year and what were their reasons for leaving?

- Was it lack of opportunity to move up or around within in the company, or lack of challenges and motivation?

> Do your line managers understand how to retain employees?

> Are your staff willing to ‘go the extra mile’ or do they just turn up, clock in and clock out?
 
> Are your staff happy and satisfied with their roles?

By asking these questions, you should be able to see if your staff are truly engaged.

 

How do you make it happen?

Perhaps unsurprisingly, employee engagement is closely linked with reward and recognition. Do you have processes in place to make sure pay, benefits and recognition are regularly reviewed and fit for purpose? If staff feel they will be rewarded for their hard work, whether monetarily or through a simple ‘well done’ they are much more likely to be engaged.

Having the opportunity to learn and develop is also crucial to engagement. Making sure your staff have access to training can make the difference between someone leaving to find the development they need and sticking where they are.

It’s also important that managers have good leadership skills and know how to successfully motivate and support their teams. A bad manager can wreak havoc on employee engagement, and will always be high on the list of reasons for people leaving a role.

If you’re still unsure if your employees are engaged, ask them! Short surveys, one to ones and employee focus groups can have a really big impact, and may shed light on areas you didn’t know were a problem. These often include things like work-life balance, the ability to work flexibly and employee benefits. For more on how to do this, and measure it, take a look at our blog post from 2016.

Remember: Employee engagement is a mutual relationship. It simultaneously meets the needs of the company to be successful, and the needs of the employee, for whom work should be both satisfying and rewarding.

 

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[1] http://recruitingtimes.org/news/5316/replacing-staff-costs-businesses-4-1bn-a-year/

Why you should be tailoring your employee benefits to each generation

Look around your office. Is everyone the same age? Does everyone have children? What stage is everyone at in their career? What are their hobbies and interests? 

Even in the smallest offices, it’s obvious that no two people are exactly alike. For this reason, taking a one-size-fits-all approach to employee benefits just isn’t going to work. Taking the time to get to know your workforce and find out what makes them tick will pay huge dividends.

Birds of a feather flock together

While everyone’s different, in our experience administering employee benefits packages, we’ve noticed that quite often people of the same generation or experiencing the same lifestyle trigger (buying a house, getting married, having children…things that don’t necessarily follow age…) tend to go for similar benefits.

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How can I tailor my benefits?

Get to know your workforce!

> How old are they?

> How many of them have dependents?

> Do they have a lot of disposable income?

> What do they value most?

> What are their worries?

> Are they comfortable with technology?

To help you get started, I’ve highlighted a few of the main considerations and priorities of the four generations who are still in work:

Baby boomers – 1945-1960

> May need to work into retirement to sustain their desired standard of living

> Their focus is on phased retirement; think part-time roles, non-exec roles and mentoring roles

> Biggest users of financial planning

> Biggest using of education services

> Along with Generation X, they are biggest users of wellness initiatives

Generation X – 1961-1980

> Career active

> Biggest users of flexible working due to raising families

> Value the chance to be part of community volunteer programs

> Biggest users of career development services

> Along with Baby Boomers, they are the biggest users of wellness initiatives - yoga, fitness etc

Millennials/Generation Y – 1981-1995

> Along with baby boomers, they are the biggest users of flexible working

> Appreciate mentoring services

> Value a good work-life balance

> Relish the chance for overseas assignments above financial rewards

> More loyal when they feel supported, appreciated and part of a team

> According to Anthem, 35% of millennials have turned down job offers because they were dissatisfied with the benefits, compared to 27% of all other age categories

Generation Z – Born after 1995

(Generation Z will share a lot of needs with Millennials as well as the following)

> They have the most global awareness

> Will value flexible working to allow them to study

> Will want to access benefits through apps and easy-to-use online platforms

> Are used to technology providing immediate, consistent communication without regard for distance

Okay, so what are the next steps?

> Make sure you ask your employee benefits provider what packages they can offer you. They’re the experts and should be able to suggest a great tailored bundle

> According to Investors in People, 44% of employees said that good benefits were a main consideration when choosing a new employer. So be sure to mention them in your recruitment ads. This rarely gets addressed in job ads but it can quickly set you apart from the competition

> Whilst it’s important to remember that, while generational differences will give you a flavour for the kinds of things that will work, there’s no substitute for good old fashioned feedback. So, even once your tailored benefits are up and running, ask your employees for feedback to ensure you’ve got it right. They’re your quickest and easiest way of measuring your ROI

> Challenge yourself to review your benefits every few months, and don’t be afraid to change anything that isn’t working, as well as building on whatever’s performing well.

Want to know more?

Our employee benefits packages are hugely varied - you can pick and choose as few or as many as you want, as well as build upon them over time - allowing you to truly tailor your offering to your employees’ needs.

Sources:

https://www.recruiter.com/i/what-each-generation-wants-from-employers/

https://www.worldatwork.org/waw/adimLink?id=28411

How to measure the value of employee benefits

Getting an employee benefits programme off the ground can be a big undertaking, so once it’s in place it’s easy to sit back and hope your employees are getting what they need. But just how effective are your employee benefits?

The possible removal of salary sacrifice arrangements means it’s going to be even harder to prove the return on investment in employee benefits. With that in mind, here’s a few tips on how to measure their value.

Why should you be measuring?

Employee benefits are a great way to show your staff you value them. They also provide perks that are a lot easier to instigate than a pay rise. It’s really easy to tailor to your individual workforce’s needs, meaning you get even more bang for your buck.

However, if the tax and National Insurance relief of benefits in kind are removed, it will be harder to prove that employee benefits are worth the investment. In most cases, it’s inevitable that some benefits will have to be dropped. It will therefore be even more crucial for employers to know which benefits are important to their staff, and, in turn, should be renewed.

Seeing the value

Having a clear idea of the value of your employee benefits helps you to meet company targets regarding employee satisfaction and retention. An Employee Insight report conducted by Capita in 2015 stated that ‘66% of staff would be more likely to stay with an employer that offered good benefits’.

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If you’re still wondering why you should keep staff then the below infographic should tell you everything you need to know. Unmotivated staff leads to higher attrition, and training new employees can cost in excess of £30k.

If you have a high staff turnover, sickness rate and a work force that seems fed up, then your employee benefits aren’t doing their job. These factors are not only going to drag your profits down, they also all feed into one another, so nipping them in the bud is very important.

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What should you be measuring?

Some of the key things to measure are:

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How do you measure?

If you want to know whether you’re getting a good return out of your employee benefits programme, then why not ask the users?

If your scheme is falling short of your targets or you simply want to keep making improvements, speak to your staff.

They will be able to tell you what benefits would be appealing. According to The Benefits Research 2014, 41% of companies say they introduce or change benefits based on requests from their employees.

You can get feedback by running surveys, from informal conversations or via appraisals. The most important thing is to keep staff involved.

For an unbeatable level of insight, online benefits platforms like Salary Extras give you the opportunity to track engagement - view log-in numbers, how frequently people are logging in, whether or not they are making selections, etc.

What next?

Now you have your results – it’s time to review your employee benefits offering. Most packages can be renewed annually, but research by Unum shows that over 50% of businesses have not reviewed their packages since 2008. Feedback is crucial to make sure money is spent in the right place. Don’t be afraid to change the range of benefits you offer.

If your employees are getting the best employee benefits then they are unlikely to be looking anywhere else – but that shouldn’t stop you. Staying ahead of the competition and checking out other people’s ideas is also a great way to keep up to date with the latest perks. LinkedIn are a great example of how to shake things up and make waves with your employee benefits, offering everything from educational grants to yoga.

As your business grows and changes, it’s important to review your supplier and how well their service matches your needs. And, as with any other service, it’s important to keep negotiating to ensure you have the best value scheme.

If you haven’t been measuring the value of your employee benefits, then it’s not too late – start now!

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Tailor your benefits package to suit the workforce

Tailor your benefits package to suit the workforce

The increasingly digital world is changing the way we all live our lives. We expect choice. We expect convenience. We expect to be able to access services on demand. We expect a personalised experience. And history has looked more kindly on disruptive technology than its critics.

Companies that get this are getting ahead (just look at the controversial taxi-hailing company, Uber), so what can we learn and apply from this to the world of employee benefits?

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Better with age: supporting older people in the workplace

Better with age: supporting older people in the workplace

Last month saw the annual celebration of Older People’s Day. Aimed at celebrating the elderly and their achievements, it is a day which holds increasing significance every year, owing to Britain’s ageing population. And while it’s no secret we have an ageing workforce, what challenges and opportunities does this present to HR and Benefits professionals?

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Why flexible working is the future (and should be the present, too)

Why flexible working is the future (and should be the present, too)

Computershare has just been awarded a place on the Top 30 Employers for Working Families list in recognition of our progressive family-friendly policies and practices. We’re delighted. But it’s not just our employees with families who are interested in flexible working. There are lots of reasons why someone might require this – phased retirement, study, religious reasons, health reasons… 

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The importance of a positive work environment

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At some point in your career it’s likely you’ll have worked in a place with a negative, maybe even “toxic”, atmosphere. If not, chances are you’ll know someone who has. Remember the groans as people filtered in on a Monday morning?  People complaining of being overworked and underappreciated, not knowing where they’re headed, or what their objectives are, with the stress and bad feeling seeping into their home lives and affecting their health. Who would want to work in a place like that?

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Competition for talent is ramping up, yet productivity is stagnating – why aren’t we getting the most out of our people?

Competition for talent is ramping up, yet productivity is stagnating – why aren’t we getting the most out of our people?

It seems only yesterday that the word ‘recession’ was bandied around every media outlet daily (let’s not forget there are still many areas of society that remain deeply affected by the fallout of one of the most dire periods of economic activity ever recorded), but for now, at least, we can breathe a collective sigh of relief that things are on the up and a level of economic stability has been restored.

Businesses love stability. It gives us confidence to make investments that can help us grow. This, for many, means investing in an increased headcount.

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